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Conditions of Sale

All orders accepted by idh direct Ltd are subject to the following Conditions of Sale. Any variations supplied with the Buyer’s order will only be accepted if agreed in writing by idh direct Ltd. E&OE.


All Prices are exclusive of VAT. Prices subject to change without notice.
Orders placed through the online ordering service include FREE DELIVERY to UK mainland addresses, excluding some parts of Scotland. We will contact you prior to dispatch of goods if you do not qualify for free delivery and, if we are unable to agree an additional cost and you have already paid online by credit or debit card, then you may cancel the order and receive a full refund.
Whilst every effort shall be made to maintain the prices shown, idh direct Ltd cannot guarantee this and reserve the right to charge the altered price at date of order. In the event of a price alteration, notification will be sent prior to the dispatch of goods and you will have the option of cancelling the order with a full refund.
Orders with a value of less than £50 + VAT will incur an administration charge of £9.95 + VAT towards the cost of processing.

Orders & Specifications

No order submitted by the Buyer shall be deemed to be accepted until confirmed in writing by idh direct Ltd and any subsequent amendments must also be confirmed by the Buyer in writing. Due to continual design and manufacturing improvements, strict accuracy of specification, colour, size, weight and illustration cannot be guaranteed. idh direct Ltd reserve the right to change specification without formal notice.
Any requirement for specific colour, size, weight, specification to suit your needs or fixed delivery dates should be clearly marked on your Purchase Order.
On receipt of your order we will confirm the cost and anticipated delivery date by acknowledgement. If any part of the acknowledgement is not acceptable you should contact us immediately and we will do our best to resolve any issues. If we are unable to resolve any issue then you may cancel your order without charge, providing the order is not for a bespoke product (made to order) or the order has not already been dispatched. We reserve the right to decline an order.
Some products require self assembly. All sizes and weights stated are approximate. All stated loadings refer to a Maximum UDL (Uniformly Distributed Load).


All delivery lead times stated are anticipated and idh direct Ltd shall not be liable for any loss or damage resulting from any delay in delivery. Please contact us if you require a specific date or timed delivery as this can usually be arranged for an additional cost. We reserve the right to part deliver Goods, with each part being treated as a separate contract.
Delivery is usually made via a third party carrier on a part load basis and can arrive anytime between 8.30am and 5.00pm. Delivery is to a kerb side location unless otherwise agreed in writing.
Goods are usually delivered on pallets and will require offloading by the client either by fork truck or with suitable labour to offload by hand.
All deliveries must be signed for and any failed deliveries resulting in redelivery will normally incur an additional cost.
Any short or damaged deliveries must be reported to idh direct Ltd within 3 days of delivery. All deliveries should be carefully checked upon receipt as claims for missing items or damage cannot be accepted after the goods have been signed for.
The Buyer must notify idh direct Ltd in writing of any Non Delivery within 14 days of the date of invoice.


Our costing for installation is based upon the installation being at ground floor level on a clear and level concrete site, the installation being carried out during normal working hours and in a normal working temperature and environment and the delivery point being within 15 meters of work area and on the same level.

It is the Buyers responsibility to ensure the site is clear and ready for installation. Any delays or standing time will incur additional costs. The work area should have suitable lighting and power and the installers will require access to toilets and washing facilities.

While we will make every effort to leave the work area in a clean and tidy state, we are unable to remove any waste (i.e. packaging / off cuts). We will place these items in bins or skips near the work area, if provided.


Where a credit account has been agreed, payment must be received for all goods and services provided within 30 days of the date of invoice. Any variations supplied with the Buyer’s order will only be accepted if agreed in writing by idh direct Ltd. Where no credit account exists, lead times begin from the date that cleared funds are received not when the order is placed.

Return of Goods/Refunds

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 7 working days, begining on the day after you receive the goods.  You must notify us of your cancellation in writing or in another durable medium to Order Processing, IDH Direct Ltd, Unit 12 Glenmore Buisness Park, Southmead Close, Westmead, Swindon, Wiltshire, SN5 7FP.  If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. It is the Buyer’s responsibility to organise and pay for the return of the goods (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. Where goods are faulty, a replacement or full refund will be offered.  We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.  Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.  You will not have any right to cancel a purchase for the supply of goods made to your specifications (bespoke goods).  

Cancellation of Order

Cancellation of an order can only be accepted in writing, and if the goods have not been dispatched and are not 'made to order' or 'bespoke' products.  Please send your confirmation of order cancellation to : Order Processing, IDH Direct Ltd, Unit 12 Glenmore Buisness Park, Southmead Close, Westmead, Swindon, Wiltshire, SN5 7FP

Warranties & Liabilities

All our products have a minimum 12 month warranty.

The end user is responsible for determining the suitability of the product for its use, as goods are not sold for any particular purpose.
idh direct Ltd shall not be liable for any indirect or consequential loss arising out of or in connection with the display of, offer for sale or the sale of Goods.
idh direct Ltd shall not be held liable for any matter which results from an act of God, Terrorism, War or Riot, Sabotage, Extreme Weather, Strikes or any other events beyond our control.

Title of Goods

Title of the Goods shall not pass to the Buyer until the Buyer has paid idh direct Ltd all monies owed relating to the contract.
In the event of sale of the Goods, by the Buyer to a third party, idh direct Ltd reserves title to the proceeds of sale.

The Buyer is responsible for the storage and insurance of the goods upon delivery.

Privacy Policy

Our privacy policy sets out how idh direct uses and protects any information that you give idh direct when you use this website.
idh direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. idh direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th October 2016.  Please click here to view our privacy policy in full.

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