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Privacy Policy

At idh direct Ltd we are committed to protecting the privacy of visitors to our website. This Privacy Policy outlines how your personal information is used.


1.    Information Collected, Stored and Used by idh direct Ltd


1.1. We may collect, store and use the following kinds of personal information:

1.1.1.   Information about you visiting our website and how you use it. We may also collect information about your PC, this can include your geographical location, Internet Protocol address, browser type and version, referral source, operating system, the pages you view, how you navigate our website, and how long you visit our website for.

1.1.2.   Information that relates to any purchases you make of our services or products using our website or in relation to our website (this includes Pay Per Click, (PPC) Search Engine Optimisation (SEO) and Web Development services).

1.1.3.   Information provided by you for registration and subscription purposes (newsletters and/or email notifications and other website services).

1.1.4.   Information received from an email address or contact form sent by you

1.1.5.   Information pertaining to the contract's content. We will send you the details of your order via e-mail. You can find the terms here at all times. The details about your recent orders can be found by logging in to your account (if you chose to create one) here.

1.1.6.  Any other information that you choose to send to us.


 2.    How idh direct Ltd use Cookies


2.1. Cookies are small text files that a web site transfers to a site visitor's hard disk or browser. The information is then sent back to the server each time the browser requests a page from the server. Cookies are used for added functionality or for tracking web site usage.  idh direct Ltd use “session” and “persistent” cookies.  Session cookies are used to track website usage.  Persistent cookies are used by our website to recognize you as a visitor. When you close your browser, session cookies are deleted from your PC. You will need to delete persistent cookies as they are stored on your PC unless the persistent cookies have reached a specific expiry date.

2.2. idh direct Ltd uses  a service offered by Google called Google Analytics, which generates detailed statistics about visits to our website by means of cookies, these cookies are also stored on your PC.  We use the information relating to our website that has been collected to create reports about how our visitors use our website. This information is also stored by Google. To view Google’s privacy policy click on the link: http://www.google.com/privacypolicy.html.

2.3. We also use Statcounter which is a web traffic analysis tool to generate statistics about how you use our website.   We also use Zopim for live support and Get Clicky for real time tracking. To see how Statcounter and Get Clicky work,  click on the links here:http://www.statcounter.com/how_it_works.html. http://www.getclicky.com  and http://www.zopim.com.

2.4. idh direct Ltd use remarketing advertisements by Google. This enables us to advertise to anyone who has previously visited our site. These advertisements are displayed on the Google Display Network, this means that advertisements relating to idh direct Ltd appear on blogs, forums and other sites you use. These advertisements are also displayed on the Google Search Network on the Google search results. Cookies are also used by Google to monitor you visiting our website. To opt out of use of cookies by Google go to the Ads Preferences Manager. It is also possible to opt out of cookie use by a third party vendor by going to the Network Advertising Initiative opt out page.  Visit pages DoubleClick opt-out page or Network Advertising Initiative opt-out page to opt out of DoubleClick’s cookie usage.

2.5. Most browsers allow users to reject all cookies, and some enable users to reject third party cookies only.  If users block all cookies this can have a negative impact upon the usability of a website.


3.    How your personal information is used by idh direct Ltd


3.1. Any personal information that is sent to us from our website is used for the purposes as specified in this privacy policy or in relevant parts of the website. idh direct Ltd may use your personal information: 

3.1.1.   for the administration of our website 

3.1.2.   by personalizing your visit to our website we can improve your browsing experience  

3.1.3.   allow you to use all of our services available on our website

3.1.4.   enable us to supply you with services purchased from our website and send you products purchased from our website

3.1.5.   enable us to:       send you statements and invoices       collect payments       send you general commercial communications of non-marketing nature       send you notifications that you have asked us for       send you our newsletter and other marketing communications relating to our business (where you have agreed to) by email, similar technology or post. (If you no longer wish to receive any marketing communications you can advise us at any time)

3.1.6.   we can also provide third parties with statistical information about how users use our website. This information is not used to identify any individual user

3.1.7.   we can deal with enquiries and complaints relating to our website you may wish to inform us of

3.1.8.   if you have completed a contact form or sent an email to us, we can contact you in response to this

If you send us personal information for us to publish on our website, we will publish and use that information in accordance with the license granted by you. idh direct Ltd will not pass on any of your personal information to any third parties for the purpose of direct marketing without your express consent.


 4.    Disclosures


4.1. idh direct Ltd may disclose your personal information;

4.1.1.   to any of our employees, officers, subcontractors, suppliers or agents. This will only be done as reasonably necessary for the purposes mentioned in this privacy policy.

4.1.2.   when we are required to by law, or in relation to any legal proceeding or prospective legal proceedings

4.1.3.   if we need to establish, exercise or defend our legal rights . This also includes any information we need to provide for fraud prevention and the reduction of credit risk

4.1.4.   to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling to

4.1.5.   to anyone who we reasonably think will apply to a court or other competent authority for us to disclose your personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

idh direct Ltd will not provide your information to third parties except as outlined in this privacy policy.


5.    Security of your personal information


5.1. idh direct Ltd will take reasonable precautions (organizational and technical) to prevent your personal information being altered, misused or lost.  

5.2. Any personal information that you have provided to us is stored on our secure servers that are firewall and password protected. Due to data transmission over the internet being insecure idh direct Ltd cannot guarantee the security of data sent over the internet. 

 6.    Policy Changes

idh direct Ltd will post any new versions of this privacy policy on our website.


7.    Your rights

Any personal information held about you by idh direct Ltd will be provided to you upon your request. A payment of £10 is charged to you to provide this information. Information will only be given to you upon receipt of evidence of your identity. Acceptable forms of identity are a certified photocopy of your passport and an original of a utility bill with your current address. We may withhold such personal information to the extent permitted by law.

At any time, you can request that idh direct Ltd do not use your personal information for marketing purposes by email. This means you will usually either expressly agree in advance for us to use your personal information for marketing purposes, or we will provide you with an opt-out option so we do not use your personal information for marketing purposes.


8.    Third party websites

Our website may contains links to other websites and we are therefore not responsible for these third party’s website practices or privacy policies.


9.    Updating information

If you require any of the information we hold about you to be updated or corrected please let us know.


10. Questions

Please contact us at sales@idhdirect.co.uk for any queries in relation to this privacy policy.


11. Data controller

The data controller responsible in respect of the information collected on this website is Ian Holmes.

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